Privacy Policy

Safeguarding your privacy is important to Discover Volunteering. We are committed to letting you know how we use your personal information.

1. Information about you:

(a) We may collect personal information from you when you:

Create or update a profile; post content to the website; enquire about the website, our services, the opportunities and/or about Discover Volunteering; enquire about or apply for a Discover Volunteering award; request or share information through the website; register for any of our mailing lists or events through the website; and/or contact us through the website, or any other channel.

(b) This personal information may include but is not limited to the following information:

Your date of birth; your name (including your first name(s) and surname); your email address; your postcode; your phone number; other details about you that you or others provide to us; video footage of you; photos of you.

We may also ask for or collect some non-personal information from you.

2. Our use of this information:

(a) Your personal information will only be used by us to:

Process your requests; respond to your questions or comments; provide or administer activities relating to Discover Volunteering’s services or the services offered on the website, including any opportunities;

Display your profile or content on the website (except where you have opted for your profile to be private, in which case your profile content will not be displayed on our website, (although your activity may appear) and only visible to friends you accept);

Process any applications or enquiries you submit for a Discover Volunteering award;

Provide you with information relating to Discover Volunteering, the website or our services, or that we feel may be of interest to you;

Maintain our records;

Carry out research including evaluations to prepare reports for our funders

Supply your information to organisations as described in paragraph 2 (c) below.

(b) If you do not want to receive information from us please contact us on the website or by email at with the word “unsubscribe” in the subject field.

(c) Any personal information that you provide when you use the website will never be shared with 3rd parties. The only time we may pass on your information is when you apply for an opportunity and the organisation may wish to contact you directly.

(d) If you do not want your personal information to be displayed on the website, please select the option for a private profile

3. Security:

(a) We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

(b) Communications in connection with the website and its content may be sent to you by us by e-mail or through the messaging service on the site. Please note that e-mail is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

Discover Volunteering takes reasonable steps to protect your personal information but where third parties are concerned accepts no liability for any misuse of your personal information by third parties and you therefore proceed at your own risk.

4. Cookies:

(a) A “cookie” is a small text file that is placed on a website user’s computer hard drive by a website. There are several types of cookie.

(b) The types of cookie we use are “session cookies”, which keep track of information you have entered or looked at as you travel from page to page within the website. These cookies have a short lifetime and expire within a short time of you leaving the website. We do not use other types of cookie that track your internet activity after leaving the website.

(c) We use cookies to tell whether you have logged in to the website, to see how you are viewing the website and how you navigate around it, and to assist us in providing the services we offer.

(d) Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.

(e) If you do not consent to our use of cookies, you must not use the website

5. Other Information:

(a) If you would like us to correct or update any information about you, then please get in touch.

(b) This Privacy Policy may be updated from time to time, so please check it regularly.

6. Accuracy:

(a) Discover Volunteering does not guarantee that the information contained in the website is accurate, verified or complete. Discover Volunteering accepts no liability if you or any person or organisation relies on or uses the information and it becomes inaccurate.

(b) Discover Volunteering does not guarantee that the Website will be uninterrupted or error free, or that the website or your use of it will be free of viruses or harmful material. You are responsible for ensuring that your computer is suitable to use the website.

7. Information you provide to us:

(a) You agree that any information you provide to us is true and you are 16 or over.

(b) Any information you provide to us through the website will be treated in accordance with our Privacy Policy.

8. Online materials:

Where content on the website is supplied by others we do not control or endorse such content in any way.

9. Liability:

(a) In circumstances where you suffer loss or damage arising out of or in connection with the use of the website, we accept no liability.

(b) Discover Volunteering accepts no responsibility for any loss or damage caused or alleged to be caused by your participation in an opportunity. Any concerns or complaints regarding any opportunity should be directed to the organisation itself.

(c) Discover Volunteering shall not be liable for any loss or damage caused or alleged to be caused by your use of another website or resource. Any concerns regarding any external link should be directed to immediately.

(d) If we are liable to you for any reason, our liability will be limited to £200. (This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or fraudulent misrepresentation).

10. General :

(a) These Terms and Conditions and your use of the website are governed by English law and you are subject to the non-exclusive jurisdiction of the English courts.

(b) Except in respect of a payment obligation to Discover Volunteering, neither you nor Discover Volunteering will be held liable for any failure to perform any obligation to the other due to causes beyond your reasonable control.

(c) Except where Providers are provided with rights under these Terms and Conditions, these Terms and Conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

For more details on our Terms of Service and Staying Safe, please click on the appropriate links at the bottom of our homepage.

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